*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  --white:#ffffff;
  --bg:#f6f7fb;
  --bg2:#eef0f6;
  --border:#e4e7f0;
  --border2:#d0d5e8;
  --text:#0f1623;
  --text2:#3d4760;
  --muted:#7e8aab;
  --muted2:#adb5cc;

  --blue:#2563eb;
  --blue-lt:#eff4ff;
  --blue-mid:#dbeafe;

  --green:#059669;
  --green-lt:#ecfdf5;
  --amber:#d97706;
  --amber-lt:#fffbeb;
  --red:#dc2626;
  --red-lt:#fef2f2;
  --purple:#7c3aed;
  --purple-lt:#f5f3ff;
  --sky:#0ea5e9;
  --sky-lt:#f0f9ff;

  --accent:#2563eb;
  --accent-dark:#1d4ed8;
  --accent-glow:rgba(37,99,235,.18);

  --radius:10px;
  --radius-lg:16px;
  --radius-xl:20px;
  --shadow-sm:0 1px 3px rgba(15,22,35,.07),0 1px 2px rgba(15,22,35,.05);
  --shadow:0 4px 12px rgba(15,22,35,.08),0 2px 4px rgba(15,22,35,.04);
  --shadow-lg:0 12px 32px rgba(15,22,35,.10),0 4px 8px rgba(15,22,35,.05);
  --shadow-xl:0 24px 64px rgba(15,22,35,.14);
  --sidebar-w:240px;
  --topbar-h:60px;
}
html,body{height:100%;font-family:'Plus Jakarta Sans',sans-serif;font-size:14px;color:var(--text);background:var(--bg);line-height:1.5;-webkit-font-smoothing:antialiased}
button{cursor:pointer;font-family:inherit}
input,select,textarea{font-family:inherit}
h1,h2,h3,h4,h5,h6{font-family:'Sora',sans-serif;line-height:1.3}
::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:var(--border2);border-radius:8px}
.hidden{display:none!important}

/* ─── ANIMATIONS ──────────────────────────────────────────────── */
@keyframes fadeIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
@keyframes slideInRight{from{opacity:0;transform:translateX(32px)}to{opacity:1;transform:none}}
@keyframes slideInLeft{from{opacity:0;transform:translateX(-20px)}to{opacity:1;transform:none}}
@keyframes scaleIn{from{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}
@keyframes pulseRing{0%,100%{box-shadow:0 0 0 0 var(--accent-glow)}60%{box-shadow:0 0 0 8px transparent}}
@keyframes shimmer{0%{background-position:-200% 0}100%{background-position:200% 0}}
@keyframes spin{to{transform:rotate(360deg)}}
.anim-fade{animation:fadeIn .35s ease both}
.anim-slide-right{animation:slideInRight .3s ease both}
.anim-scale{animation:scaleIn .25s ease both}

/* ─── LAYOUT ──────────────────────────────────────────────────── */
.app-shell{display:flex;height:100vh;overflow:hidden}
.main-area{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0}
.scroll-area{flex:1;overflow-y:auto;padding:28px 32px}

/* ─── SIDEBAR ─────────────────────────────────────────────────── */
.sidebar{
  width:var(--sidebar-w);flex-shrink:0;
  background:var(--white);
  border-right:1px solid var(--border);
  display:flex;flex-direction:column;
  height:100vh;overflow:hidden;
  box-shadow:var(--shadow-sm);
}
.sidebar-brand{
  height:var(--topbar-h);
  display:flex;align-items:center;gap:10px;
  padding:0 18px;
  border-bottom:1px solid var(--border);
  flex-shrink:0;
}
.brand-icon{
  width:32px;height:32px;border-radius:8px;
  background:var(--accent);
  display:flex;align-items:center;justify-content:center;
  flex-shrink:0;
}
.brand-icon svg{width:18px;height:18px;fill:none;stroke:#fff;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.brand-icon img{width:100%;height:100%;display:block;border-radius:8px}
.brand-name{font-family:'Sora',sans-serif;font-size:15px;font-weight:700;color:var(--text);letter-spacing:-.3px}
.brand-sub{font-size:10px;color:var(--muted);margin-top:1px;font-weight:500}

.sidebar-nav{flex:1;overflow-y:auto;padding:12px 10px}
.nav-group{margin-bottom:20px}
.nav-group-label{
  font-size:10px;font-weight:700;color:var(--muted2);
  text-transform:uppercase;letter-spacing:1px;
  padding:0 10px 6px;
}
.nav-item{
  display:flex;align-items:center;gap:9px;
  padding:9px 10px;border-radius:var(--radius);
  color:var(--text2);font-size:13px;font-weight:500;
  cursor:pointer;transition:all .15s;
  border:none;background:transparent;width:100%;text-align:left;
  position:relative;
  text-decoration: none !important;
}
.nav-item:hover{background:var(--bg);color:var(--text)}
.nav-item.active{background:var(--blue-lt);color:var(--accent);font-weight:600}
.nav-item.active .nav-icon{color:var(--accent)}
.nav-icon{width:18px;height:18px;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:15px;text-decoration: none !important;}
.nav-badge{
  margin-left:auto;background:var(--red);color:#fff;
  font-size:10px;font-weight:700;
  min-width:18px;height:18px;border-radius:9px;
  display:flex;align-items:center;justify-content:center;padding:0 4px;
}
.nav-dot{width:7px;height:7px;border-radius:50%;background:var(--red);margin-left:auto;animation:pulseRing 2s infinite}

.sidebar-footer{
  padding:12px 10px;border-top:1px solid var(--border);flex-shrink:0;
}
.user-card{
  display:flex;align-items:center;gap:10px;
  padding:8px 10px;border-radius:var(--radius);
  cursor:pointer;transition:background .15s;
}
.user-card:hover{background:var(--bg)}
.avatar{
  width:32px;height:32px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  font-size:12px;font-weight:700;color:#fff;flex-shrink:0;
}
.user-info{flex:1;min-width:0}
.user-name{font-size:13px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-role{font-size:11px;color:var(--muted)}
.icon-btn{background:none;border:none;padding:4px;border-radius:6px;color:var(--muted);transition:all .15s;display:flex;align-items:center;justify-content:center}
.icon-btn:hover{background:var(--bg);color:var(--text)}
.notification-btn{position:relative}
.notification-badge{
  position:absolute;top:-6px;right:-6px;
  min-width:17px;height:17px;padding:0 5px;border-radius:999px;
  display:flex;align-items:center;justify-content:center;
  background:var(--red);color:#fff;border:2px solid var(--white);
  font-size:10px;font-weight:800;line-height:1;
}
.notification-wrap{position:relative;display:inline-flex}
.notification-panel{
  position:absolute;right:0;top:calc(100% + 10px);z-index:50;
  width:310px;max-height:360px;overflow:hidden;
  background:var(--white);border:1px solid var(--border);border-radius:10px;
  box-shadow:var(--shadow-xl);color:var(--text);
}
.notification-panel.hidden{display:none}
.notification-head{
  display:flex;align-items:center;justify-content:space-between;gap:10px;
  padding:12px 14px;border-bottom:1px solid var(--border);font-size:13px;
}
.notification-read-btn{
  border:none;background:none;color:var(--accent);font-size:11px;font-weight:700;cursor:pointer;
}
.notification-list{max-height:300px;overflow-y:auto}
.notification-item{
  display:flex;gap:10px;padding:12px 14px;text-decoration:none;color:var(--text);
  border-bottom:1px solid var(--border);font-size:12px;
}
.notification-item:hover{background:var(--bg)}
.notification-item small{display:block;margin-top:3px;color:var(--muted);line-height:1.35}
.notification-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);margin-top:4px;flex-shrink:0}
.notification-item.is-read .notification-dot{background:var(--border)}
.notification-empty{padding:18px 14px;font-size:12px;color:var(--muted);text-align:center}

/* ─── TOPBAR ──────────────────────────────────────────────────── */
.topbar{
  height:var(--topbar-h);flex-shrink:0;
  background:var(--white);
  border-bottom:1px solid var(--border);
  display:flex;align-items:center;justify-content:space-between;
  padding:0 32px;
  box-shadow:var(--shadow-sm);
  position:relative;z-index:10;
}
.topbar-left{display:flex;align-items:center;gap:16px}
.topbar-title{font-family:'Sora',sans-serif;font-size:16px;font-weight:700;color:var(--text)}
.topbar-subtitle{font-size:13px;color:var(--muted)}
.topbar-right{display:flex;align-items:center;gap:8px}
.topbar-search{
  display:flex;align-items:center;gap:8px;
  background:var(--bg);border:1px solid var(--border);
  border-radius:var(--radius);padding:7px 12px;
  width:220px;transition:all .2s;
}
.topbar-search:focus-within{border-color:var(--accent);background:#fff;box-shadow:0 0 0 3px var(--accent-glow)}
.topbar-search input{background:none;border:none;outline:none;font-size:13px;color:var(--text);width:100%}
.topbar-search input::placeholder{color:var(--muted)}

/* ─── BUTTONS ─────────────────────────────────────────────────── */
.btn{
  display:inline-flex;align-items:center;gap:6px;
  padding:8px 16px;border-radius:var(--radius);
  font-size:13px;font-weight:600;border:1.5px solid transparent;
  transition:all .15s;cursor:pointer;white-space:nowrap;
  font-family:inherit;
}
.btn-primary{background:var(--accent);color:#fff;border-color:var(--accent)}
.btn-primary:hover{background:var(--accent-dark);border-color:var(--accent-dark);box-shadow:0 4px 12px var(--accent-glow);transform:translateY(-1px)}
.btn-secondary{background:var(--white);color:var(--text);border-color:var(--border)}
.btn-secondary:hover{border-color:var(--border2);background:var(--bg);transform:translateY(-1px)}
.btn-ghost{background:transparent;color:var(--text2);border-color:transparent;padding:7px 12px}
.btn-ghost:hover{background:var(--bg);color:var(--text)}
.btn-danger{background:var(--red-lt);color:var(--red);border-color:transparent}
.btn-danger:hover{background:var(--red);color:#fff}
.btn-sm{padding:5px 11px;font-size:12px;border-radius:8px}
.btn-xs{padding:3px 9px;font-size:11px;border-radius:6px}
.btn-icon{padding:7px;border-radius:8px}
.btn svg{width:15px;height:15px;flex-shrink:0}

/* ─── CARDS ───────────────────────────────────────────────────── */
.card{background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}
.card-pad{padding:20px}
.card-header{padding:18px 20px 0;display:flex;align-items:center;justify-content:space-between}
.card-title{font-family:'Sora',sans-serif;font-size:14px;font-weight:700;color:var(--text)}
.card-subtitle{font-size:12px;color:var(--muted);margin-top:2px}
.card-body{padding:20px}
.card-footer{padding:0 20px 18px;display:flex;align-items:center;gap:8px}

/* ─── STATS ───────────────────────────────────────────────────── */
.stats-row{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}
.stat-card{
  background:var(--white);border:1px solid var(--border);
  border-radius:var(--radius-lg);padding:20px;
  box-shadow:var(--shadow-sm);position:relative;overflow:hidden;
  transition:box-shadow .2s,transform .2s;
}
.stat-card:hover{box-shadow:var(--shadow);transform:translateY(-2px)}
.stat-card::before{
  content:'';position:absolute;top:0;right:0;
  width:60px;height:60px;border-radius:0 var(--radius-lg) 0 60px;
  opacity:.07;
}
.stat-card.blue::before{background:var(--blue)}
.stat-card.green::before{background:var(--green)}
.stat-card.amber::before{background:var(--amber)}
.stat-card.red::before{background:var(--red)}
.stat-icon{
  width:38px;height:38px;border-radius:10px;
  display:flex;align-items:center;justify-content:center;font-size:17px;margin-bottom:14px;
}
.stat-icon.blue{background:var(--blue-lt);color:var(--blue)}
.stat-icon.green{background:var(--green-lt);color:var(--green)}
.stat-icon.amber{background:var(--amber-lt);color:var(--amber)}
.stat-icon.red{background:var(--red-lt);color:var(--red)}
.stat-val{font-family:'Sora',sans-serif;font-size:28px;font-weight:800;color:var(--text);letter-spacing:-1.5px}
.stat-label{font-size:12px;color:var(--muted);margin-top:2px;font-weight:500}
.stat-trend{font-size:11px;font-weight:600;margin-top:8px;display:flex;align-items:center;gap:4px}
.trend-up{color:var(--green)}
.trend-down{color:var(--red)}

/* ─── BADGES ──────────────────────────────────────────────────── */
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap}
.badge::before{content:'';width:5px;height:5px;border-radius:50%;flex-shrink:0}
.badge-open{background:var(--blue-lt);color:var(--blue)}.badge-open::before{background:var(--blue)}
.badge-pending{background:var(--amber-lt);color:var(--amber)}.badge-pending::before{background:var(--amber)}
.badge-solved{background:var(--green-lt);color:var(--green)}.badge-solved::before{background:var(--green)}
.badge-closed{background:var(--bg2);color:var(--muted)}.badge-closed::before{background:var(--muted2)}
.badge-urgent{background:var(--red-lt);color:var(--red)}.badge-urgent::before{background:var(--red)}
.badge-high{background:#fff7ed;color:#c2410c}.badge-high::before{background:#c2410c}
.badge-medium{background:var(--amber-lt);color:var(--amber)}.badge-medium::before{background:var(--amber)}
.badge-low{background:var(--green-lt);color:var(--green)}.badge-low::before{background:var(--green)}
.badge-cat{background:var(--purple-lt);color:var(--purple);padding:3px 8px;border-radius:6px;font-size:11px;font-weight:600}
.badge-cat::before{display:none}
.badge-featured{background:var(--amber-lt);color:var(--amber);padding:3px 8px;border-radius:6px;font-size:11px;font-weight:600}
.badge-featured::before{display:none}

/* ─── TABLES ──────────────────────────────────────────────────── */
.tbl-wrap{overflow-x:auto;border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--white)}
table{width:100%;border-collapse:collapse}
thead th{
  padding:11px 16px;text-align:left;
  font-size:11px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.7px;
  background:var(--bg);border-bottom:1px solid var(--border);white-space:nowrap;
}
tbody td{padding:13px 16px;border-bottom:1px solid var(--border);font-size:13px;vertical-align:middle}
tbody tr:last-child td{border-bottom:none}
tbody tr{transition:background .12s;cursor:pointer}
tbody tr:hover td{background:#fafbff}
.td-id{font-family:'Sora',sans-serif;font-weight:700;color:var(--accent);font-size:12px}
.td-subject{font-weight:600;color:var(--text)}
.td-sub{font-size:11px;color:var(--muted);margin-top:2px;font-weight:400}
.td-requester{display:flex;align-items:center;gap:8px}

/* ─── FILTERS ─────────────────────────────────────────────────── */
.filters-bar{display:flex;align-items:center;gap:10px;margin-bottom:20px;flex-wrap:wrap}
.search-wrap{position:relative;flex:1;min-width:180px}
.search-wrap input{
  width:100%;padding:8px 12px 8px 34px;
  border:1.5px solid var(--border);border-radius:var(--radius);
  background:var(--white);font-size:13px;outline:none;transition:all .2s;
}
.search-wrap input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}
.search-wrap .si{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:14px}
.filter-sel{
  padding:8px 12px;border:1.5px solid var(--border);border-radius:var(--radius);
  background:var(--white);font-size:13px;outline:none;color:var(--text);cursor:pointer;transition:border-color .2s;
}
.filter-sel:focus{border-color:var(--accent)}

/* ─── DETAIL PANEL ────────────────────────────────────────────── */
.panel-backdrop{
  position:fixed;inset:0;background:rgba(15,22,35,.25);
  z-index:100;opacity:0;pointer-events:none;transition:opacity .25s;backdrop-filter:blur(2px);
}
.panel-backdrop.open{opacity:1;pointer-events:all}
.detail-panel{
  position:fixed;right:0;top:0;bottom:0;width:500px;
  background:var(--white);z-index:101;
  display:flex;flex-direction:column;
  box-shadow:-8px 0 40px rgba(15,22,35,.12);
  transform:translateX(100%);transition:transform .3s cubic-bezier(.4,0,.2,1);
}
.detail-panel.open{transform:none}
.dp-header{
  padding:18px 20px;border-bottom:1px solid var(--border);
  display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-shrink:0;
}
.dp-title{font-family:'Sora',sans-serif;font-size:15px;font-weight:700;color:var(--text);line-height:1.4}
.dp-id{font-size:11px;color:var(--muted);margin-top:3px;font-weight:500}
.dp-body{flex:1;overflow-y:auto;padding:20px}
.dp-footer{padding:16px 20px;border-top:1px solid var(--border);flex-shrink:0}
.dp-meta-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:20px}
.dp-meta-item{}
.dp-meta-label{font-size:10px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.7px;margin-bottom:5px}
.dp-meta-value{font-size:13px;color:var(--text);font-weight:500}
.dp-section{margin-bottom:22px}
.dp-section-title{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.6px;margin-bottom:12px;padding-bottom:8px;border-bottom:1px solid var(--border)}
.dp-desc{font-size:13px;color:var(--text2);line-height:1.7}
.inline-sel{
  padding:4px 8px;border:1.5px solid var(--border);border-radius:7px;
  font-size:12px;outline:none;background:var(--white);cursor:pointer;transition:border-color .2s;
  font-family:inherit;color:var(--text);
}
.inline-sel:focus{border-color:var(--accent)}

/* ─── COMMENTS ────────────────────────────────────────────────── */
.comment-item{display:flex;gap:10px;margin-bottom:16px}
.comment-body{flex:1;background:var(--bg);border-radius:0 var(--radius-lg) var(--radius-lg) var(--radius-lg);padding:11px 14px}
.comment-body.internal{background:var(--amber-lt);border:1px solid #fde68a}
.comment-head{display:flex;align-items:center;gap:8px;margin-bottom:5px}
.comment-author{font-size:12px;font-weight:700;color:var(--text)}
.comment-time{font-size:11px;color:var(--muted)}
.comment-note-badge{font-size:10px;font-weight:600;color:var(--amber);background:rgba(217,119,6,.1);padding:1px 7px;border-radius:4px}
.comment-text{font-size:13px;color:var(--text2);line-height:1.6}
.comment-form textarea{
  width:100%;padding:11px 13px;border:1.5px solid var(--border);border-radius:var(--radius);
  font-size:13px;resize:vertical;min-height:80px;outline:none;transition:border-color .2s;line-height:1.5;
}
.comment-form textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}
.comment-form-btns{display:flex;align-items:center;justify-content:space-between;margin-top:8px}

/* ─── CHARTS ──────────────────────────────────────────────────── */
.charts-row{display:grid;grid-template-columns:3fr 2fr;gap:16px;margin-bottom:24px}
.bar-chart-area{display:flex;align-items:flex-end;gap:6px;height:150px;padding:0 4px}
.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px}
.bar{width:100%;border-radius:6px 6px 0 0;background:var(--blue);opacity:.75;transition:opacity .2s,height .5s ease;min-height:3px}
.bar:hover{opacity:1}
.bar-day{font-size:10px;color:var(--muted);font-weight:500}
.donut-wrap{display:flex;align-items:center;gap:20px;margin-top:16px}
.donut-svg{flex-shrink:0;filter:drop-shadow(0 2px 8px rgba(0,0,0,.06))}
.donut-legend{display:flex;flex-direction:column;gap:8px;flex:1}
.legend-row{display:flex;align-items:center;gap:8px;font-size:12px}
.legend-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}
.legend-lbl{flex:1;color:var(--text2);font-weight:500}
.legend-pct{font-weight:700;color:var(--text);margin-left:auto}

/* ─── SLA ─────────────────────────────────────────────────────── */
.sla-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.sla-item{}
.sla-head{display:flex;justify-content:space-between;margin-bottom:6px}
.sla-lbl{font-size:12px;color:var(--text2);font-weight:500}
.sla-pct{font-size:12px;font-weight:700;color:var(--text)}
.sla-track{height:6px;background:var(--border);border-radius:10px;overflow:hidden}
.sla-fill{height:100%;border-radius:10px;transition:width .8s ease}

/* ─── ACTIVITY FEED ───────────────────────────────────────────── */
.activity-list{display:flex;flex-direction:column;gap:0}
.activity-item{display:flex;gap:12px;padding:12px 0;border-bottom:1px solid var(--border)}
.activity-item:last-child{border-bottom:none}
.activity-icon{width:30px;height:30px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:12px;color:#fff}
.activity-content{flex:1;min-width:0}
.activity-text{font-size:13px;color:var(--text);line-height:1.5}
.activity-text strong{font-weight:600}
.activity-time{font-size:11px;color:var(--muted);margin-top:2px}

/* ─── KNOWLEDGE BASE ──────────────────────────────────────────── */
.kb-hero{
  background:linear-gradient(135deg,var(--accent) 0%,#1e40af 100%);
  border-radius:var(--radius-xl);padding:36px 40px;margin-bottom:24px;
  position:relative;overflow:hidden;
}
.kb-hero::after{content:'';position:absolute;top:-40px;right:-40px;width:180px;height:180px;border-radius:50%;background:rgba(255,255,255,.06)}
.kb-hero::before{content:'';position:absolute;bottom:-60px;right:100px;width:220px;height:220px;border-radius:50%;background:rgba(255,255,255,.04)}
.kb-hero h2{font-size:24px;font-weight:800;color:#fff;margin-bottom:6px;position:relative;z-index:1}
.kb-hero p{color:rgba(255,255,255,.7);font-size:14px;margin-bottom:20px;position:relative;z-index:1}
.kb-search-bar{position:relative;max-width:480px;z-index:1}
.kb-search-bar input{
  width:100%;padding:13px 16px 13px 44px;border-radius:var(--radius-lg);border:none;
  font-size:14px;outline:none;box-shadow:0 4px 20px rgba(0,0,0,.15);
}
.kb-search-bar .si{position:absolute;left:15px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:17px}
.kb-layout{display:grid;grid-template-columns:200px 1fr;gap:20px}
.kb-cat-list{background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}
.kb-cat-item{
  display:flex;align-items:center;justify-content:space-between;
  padding:11px 15px;border-bottom:1px solid var(--border);
  cursor:pointer;font-size:13px;font-weight:500;color:var(--text2);transition:all .15s;
}
.kb-cat-item:last-child{border-bottom:none}
.kb-cat-item:hover{background:var(--bg);color:var(--text)}
.kb-cat-item.active{background:var(--blue-lt);color:var(--accent);font-weight:600}
.kb-cat-count{font-size:11px;font-weight:600;background:var(--bg2);color:var(--muted);padding:1px 8px;border-radius:20px}
.kb-cat-item.active .kb-cat-count{background:var(--blue-mid);color:var(--accent)}
.articles-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}
.article-card{
  background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);
  padding:20px;cursor:pointer;transition:all .2s;box-shadow:var(--shadow-sm);
}
.article-card:hover{border-color:var(--accent);box-shadow:var(--shadow-lg);transform:translateY(-2px)}
.art-top{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:10px}
.art-title{font-family:'Sora',sans-serif;font-size:14px;font-weight:700;color:var(--text);line-height:1.4;margin-bottom:8px}
.art-excerpt{font-size:12px;color:var(--muted);line-height:1.6;margin-bottom:12px}
.art-tags{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:12px}
.art-tag{font-size:11px;background:var(--bg);color:var(--text2);padding:2px 8px;border-radius:6px}
.art-footer{display:flex;align-items:center;gap:10px;font-size:11px;color:var(--muted);padding-top:12px;border-top:1px solid var(--border)}

/* ─── ARTICLE MODAL ───────────────────────────────────────────── */
.modal-overlay{
  position:fixed;inset:0;background:rgba(15,22,35,.4);z-index:200;
  display:flex;align-items:center;justify-content:center;padding:20px;
  backdrop-filter:blur(4px);
}
.modal{
  background:var(--white);border-radius:var(--radius-xl);
  max-width:720px;width:100%;max-height:90vh;
  overflow:hidden;display:flex;flex-direction:column;
  box-shadow:var(--shadow-xl);animation:scaleIn .25s ease both;
}
.modal-header{padding:24px 28px 0;border-bottom:1px solid var(--border);padding-bottom:18px;flex-shrink:0}
.modal-title{font-family:'Sora',sans-serif;font-size:20px;font-weight:800;color:var(--text);line-height:1.3}
.modal-meta-row{display:flex;align-items:center;gap:14px;margin-top:10px;font-size:12px;color:var(--muted)}
.modal-body{flex:1;overflow-y:auto;padding:24px 28px}
.modal-footer{padding:16px 28px;border-top:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}
.art-content h3{font-family:'Sora',sans-serif;font-size:15px;font-weight:700;color:var(--text);margin:20px 0 10px}
.art-content p{font-size:14px;color:var(--text2);line-height:1.75;margin-bottom:12px}
.art-content ol,.art-content ul{padding-left:22px;margin-bottom:14px}
.art-content li{font-size:14px;color:var(--text2);line-height:1.75;margin-bottom:6px}
.art-content code{background:var(--bg2);padding:2px 6px;border-radius:5px;font-size:12px;font-family:monospace;color:var(--red)}
.callout{padding:13px 16px;border-radius:var(--radius);margin:14px 0;font-size:13px;line-height:1.6}
.callout-info{background:var(--sky-lt);border-left:3px solid var(--sky);color:#0369a1}
.callout-warn{background:var(--amber-lt);border-left:3px solid var(--amber);color:#92400e}
.callout-ok{background:var(--green-lt);border-left:3px solid var(--green);color:#14532d}
.feedback-row{display:flex;gap:8px;align-items:center}
.fb-btn{
  padding:6px 13px;border-radius:8px;border:1.5px solid var(--border);
  background:transparent;font-size:12px;font-weight:600;color:var(--muted);
  transition:all .15s;cursor:pointer;font-family:inherit;
}
.fb-btn:hover{border-color:var(--accent);color:var(--accent);background:var(--blue-lt)}
.fb-btn.liked{border-color:var(--green);color:var(--green);background:var(--green-lt)}
.fb-btn.disliked{border-color:var(--red);color:var(--red);background:var(--red-lt)}

/* ─── WRITE ARTICLE ───────────────────────────────────────────── */
.editor-toolbar{
  display:flex;gap:4px;flex-wrap:wrap;
  padding:10px 12px;background:var(--bg);
  border:1.5px solid var(--border);border-bottom:none;
  border-radius:var(--radius) var(--radius) 0 0;
}
.tb-btn{
  padding:5px 9px;background:var(--white);border:1px solid var(--border);
  border-radius:6px;font-size:12px;font-weight:600;color:var(--text2);
  cursor:pointer;transition:all .12s;font-family:inherit;
}
.tb-btn:hover{background:var(--accent);color:#fff;border-color:var(--accent)}
.editor-body{
  width:100%;min-height:260px;padding:16px;
  border:1.5px solid var(--border);border-radius:0 0 var(--radius) var(--radius);
  font-size:13.5px;line-height:1.7;resize:vertical;outline:none;
  transition:border-color .2s;font-family:inherit;
}
.editor-body:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}

/* ─── USER PORTAL ─────────────────────────────────────────────── */
.user-topbar{
  height:var(--topbar-h);
  background:var(--white);border-bottom:1px solid var(--border);
  display:flex;align-items:center;justify-content:space-between;
  padding:0 28px;box-shadow:var(--shadow-sm);flex-shrink:0;
}
.user-topbar-left{display:flex;align-items:center;gap:14px}
.user-brand{font-family:'Sora',sans-serif;font-size:15px;font-weight:700;color:var(--text)}
.user-nav{display:flex;gap:2px}
.unav-item{
  padding:7px 15px;border-radius:var(--radius);border:none;background:transparent;
  font-size:13px;font-weight:500;color:var(--text2);cursor:pointer;transition:all .15s;
  display:flex;align-items:center;gap:6px;font-family:inherit;position:relative;
}
.unav-item:hover{background:var(--bg);color:var(--text)}
.unav-item.active{background:var(--blue-lt);color:var(--accent);font-weight:600}
.unav-dot{position:absolute;top:5px;right:8px;width:7px;height:7px;border-radius:50%;background:var(--red);animation:pulseRing 2s infinite}

/* ─── WELCOME BANNER ──────────────────────────────────────────── */
.welcome-banner{
  background:linear-gradient(120deg,#1e3a8a 0%,var(--accent) 60%,#0ea5e9 100%);
  border-radius:var(--radius-xl);padding:30px 36px;margin-bottom:24px;
  position:relative;overflow:hidden;
}
.welcome-banner::after{content:'';position:absolute;right:-50px;top:-50px;width:200px;height:200px;border-radius:50%;background:rgba(255,255,255,.05)}
.welcome-banner h2{font-size:22px;font-weight:800;color:#fff;margin-bottom:4px;position:relative;z-index:1}
.welcome-banner p{color:rgba(255,255,255,.7);font-size:13px;margin-bottom:20px;position:relative;z-index:1}
.quick-btns{display:flex;gap:10px;flex-wrap:wrap;position:relative;z-index:1}
.qbtn{
  padding:10px 18px;border-radius:var(--radius);border:none;
  font-size:13px;font-weight:600;cursor:pointer;transition:all .15s;
  display:flex;align-items:center;gap:7px;font-family:inherit;
}
.qbtn-primary{background:#fff;color:var(--accent)}
.qbtn-primary:hover{transform:translateY(-1px);box-shadow:0 4px 14px rgba(0,0,0,.12)}
.qbtn-ghost{background:rgba(255,255,255,.12);color:#fff;border:1px solid rgba(255,255,255,.25)}
.qbtn-ghost:hover{background:rgba(255,255,255,.2)}

/* ─── PROGRESS TRACKER ────────────────────────────────────────── */
.progress-tracker{display:flex;align-items:flex-start;justify-content:space-between;position:relative;margin:20px 0}
.progress-tracker::before{content:'';position:absolute;top:13px;left:12%;right:12%;height:2px;background:var(--border);z-index:0}
.pt-step{display:flex;flex-direction:column;align-items:center;gap:7px;position:relative;z-index:1;flex:1}
.pt-dot{
  width:28px;height:28px;border-radius:50%;
  border:2px solid var(--border);background:var(--white);
  display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;
  transition:all .3s;
}
.pt-dot.done{background:var(--green);border-color:var(--green);color:#fff}
.pt-dot.active{background:var(--accent);border-color:var(--accent);color:#fff;animation:pulseRing 2s infinite}
.pt-label{font-size:11px;color:var(--muted);text-align:center;font-weight:500;white-space:nowrap}
.pt-label.done{color:var(--green);font-weight:600}
.pt-label.active{color:var(--accent);font-weight:600}

/* ─── FORM ────────────────────────────────────────────────────── */
.form-field{display:flex;flex-direction:column;gap:6px;margin-bottom:16px}
.form-field label{font-size:13px;font-weight:600;color:var(--text)}
.form-field input,.form-field select,.form-field textarea{
  padding:10px 13px;border:1.5px solid var(--border);border-radius:var(--radius);
  font-size:13px;outline:none;transition:all .2s;background:var(--white);color:var(--text);
}
.form-field input:focus,.form-field select:focus,.form-field textarea:focus{
  border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)
}
.form-field textarea{resize:vertical;min-height:100px;line-height:1.6}
.form-hint{font-size:11px;color:var(--muted)}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}

/* ─── TICKET CONFIRM ──────────────────────────────────────────── */
.confirm-card{
  background:var(--white);border:1px solid var(--border);border-radius:var(--radius-xl);
  padding:40px 36px;text-align:center;max-width:460px;margin:60px auto;
  box-shadow:var(--shadow-lg);animation:scaleIn .3s ease both;
}
.confirm-icon{width:64px;height:64px;background:var(--green-lt);border-radius:50%;margin:0 auto 18px;display:flex;align-items:center;justify-content:center;font-size:28px}
.confirm-id{font-family:'Sora',sans-serif;font-size:30px;font-weight:800;color:var(--accent);letter-spacing:-1px}
.confirm-actions{display:flex;gap:10px;justify-content:center;margin-top:22px}

/* ─── LOGIN ───────────────────────────────────────────────────── */
#login-page{
  min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:var(--white);position:relative;overflow:hidden;
}
.login-bg-shape{position:absolute;border-radius:50%;pointer-events:none}
.login-bg-1{width:600px;height:600px;top:-200px;right:-200px;background:radial-gradient(circle,var(--blue-lt) 0%,transparent 70%)}
.login-bg-2{width:400px;height:400px;bottom:-150px;left:-100px;background:radial-gradient(circle,rgba(124,58,237,.06) 0%,transparent 70%)}
.login-card{
  width:100%;max-width:440px;background:var(--white);
  border:1px solid var(--border);border-radius:var(--radius-xl);
  padding:44px 40px;position:relative;z-index:1;
  box-shadow:var(--shadow-xl);animation:scaleIn .35s ease both;
}
.login-logo{text-align:center;margin-bottom:10px}
.login-logo .logo-mark{
  width:52px;height:52px;background:var(--accent);border-radius:14px;
  display:flex;align-items:center;justify-content:center;margin:0 auto;
  box-shadow:0 6px 20px var(--accent-glow);
}
.login-logo svg{width:28px;height:28px;fill:none;stroke:#fff;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.login-logo img{width:52px;height:52px;display:block;border-radius:14px}
.login-heading{text-align:center;margin-bottom:28px}
.login-heading h2{font-size:22px;font-weight:800;color:var(--text);margin-bottom:4px}
.login-heading p{font-size:13px;color:var(--muted)}
.login-submit{
  width:100%;padding:13px;background:var(--accent);color:#fff;border:none;
  border-radius:var(--radius);font-size:15px;font-weight:700;cursor:pointer;
  transition:all .2s;margin-top:4px;font-family:'Sora',sans-serif;
}
.login-submit:hover{background:var(--accent-dark);box-shadow:0 6px 20px var(--accent-glow);transform:translateY(-1px)}
.login-footer{text-align:center;margin-top:16px;font-size:12px;color:var(--muted)}
.login-footer a{color:var(--accent);font-weight:600;cursor:pointer;text-decoration:none}
.login-footer a:hover{text-decoration:underline}
.register-card{max-width:520px}
.register-options{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:24px}
.register-option{
  display:flex;align-items:center;gap:10px;padding:12px;
  border:1.5px solid var(--border);border-radius:var(--radius);
  color:var(--muted);background:var(--bg);font-size:12px;
}
.register-option span{
  width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;
  background:var(--white);color:var(--muted);font-family:'Sora',sans-serif;font-size:12px;font-weight:800;
  flex-shrink:0;
}
.register-option strong{font-weight:700;line-height:1.35}
.register-option.active{border-color:var(--accent);background:var(--blue-lt);color:var(--accent)}
.register-option.active span{background:var(--accent);color:#fff}
.auth-alert{
  margin:0 0 16px;padding:10px 12px;border-radius:var(--radius);
  font-size:12px;font-weight:600;line-height:1.5;
}
.auth-alert-success{background:var(--green-lt);color:var(--green);border:1px solid rgba(5,150,105,.18)}
.auth-alert-error{margin-top:12px;background:var(--red-lt);color:var(--red);border:1px solid rgba(220,38,38,.18)}

/* ─── PAGE HEADERS ────────────────────────────────────────────── */
.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;flex-wrap:wrap;gap:12px}
.page-header-left h1{font-size:22px;font-weight:800;color:var(--text);letter-spacing:-.5px}
.page-header-left p{font-size:13px;color:var(--muted);margin-top:3px}

/* ─── HOME MINI STATS ─────────────────────────────────────────── */
.home-mini-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:24px}
.mini-stat{background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px 20px;box-shadow:var(--shadow-sm)}
.mini-stat-val{font-family:'Sora',sans-serif;font-size:28px;font-weight:800;letter-spacing:-1px}
.mini-stat-lbl{font-size:12px;color:var(--muted);margin-top:3px;font-weight:500}

/* ─── REPLY BOX ───────────────────────────────────────────────── */
.reply-box textarea{
  width:100%;padding:12px 14px;border:1.5px solid var(--border);border-radius:var(--radius);
  font-size:13px;resize:vertical;min-height:90px;outline:none;transition:all .2s;line-height:1.6;font-family:inherit;
}
.reply-box textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}

/* ─── MISC ────────────────────────────────────────────────────── */
.section-title{font-family:'Sora',sans-serif;font-size:14px;font-weight:700;color:var(--text);margin-bottom:14px}
.divider{height:1px;background:var(--border);margin:16px 0}
.empty-state{text-align:center;padding:48px 20px;color:var(--muted)}
.empty-state .es-icon{font-size:40px;margin-bottom:12px}
.empty-state p{font-size:14px;font-weight:500}
.ticket-user-card{
  background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);
  padding:16px;margin-bottom:10px;cursor:pointer;transition:all .2s;
  display:flex;align-items:center;gap:14px;
}
.ticket-user-card:hover{border-color:var(--accent);box-shadow:var(--shadow);transform:translateX(4px)}
.tuc-info{flex:1;min-width:0}
.tuc-title{font-weight:600;font-size:14px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tuc-meta{font-size:12px;color:var(--muted);margin-top:3px}
.tuc-badges{display:flex;gap:6px;align-items:center}
.user-detail-card{background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg)}
.udc-header{padding:20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}
.udc-body{padding:20px}
.tab-row{display:flex;gap:2px;border-bottom:1px solid var(--border);padding:0 20px}
.tab-btn{
  padding:10px 16px;border:none;background:transparent;
  font-size:13px;font-weight:500;color:var(--muted);cursor:pointer;
  border-bottom:2px solid transparent;margin-bottom:-1px;transition:all .15s;font-family:inherit;
}
.tab-btn.active{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}
.tab-pane{display:none;padding:20px}
.tab-pane.active{display:block}

/* ─── SPINNER ─────────────────────────────────────────────────── */
.spinner{display:inline-block;width:16px;height:16px;border:2px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .6s linear infinite}

/* ─── TOAST ───────────────────────────────────────────────────── */
.toast{
  position:fixed;bottom:24px;right:24px;z-index:999;
  background:var(--text);color:#fff;padding:12px 18px;
  border-radius:var(--radius);font-size:13px;font-weight:500;
  box-shadow:var(--shadow-lg);animation:fadeIn .25s ease;
  display:flex;align-items:center;gap:10px;
}
.toast.success{background:var(--green)}
.toast.error{background:var(--red)}
/* ─── LINK CARDS ──────────────────────────────────────────────── */
.link-card{
  background:var(--white);border:1.5px solid var(--border);
  border-radius:var(--radius-lg);overflow:hidden;
  cursor:pointer;transition:all .2s;box-shadow:var(--shadow-sm);
  display:flex;flex-direction:column;position:relative;
  text-decoration:none;color:inherit;
}
.link-card:hover{border-color:var(--accent);box-shadow:var(--shadow-lg);transform:translateY(-3px)}
.link-card:hover .link-card-arrow{opacity:1;transform:translateX(0)}
.link-card-thumb{
  height:110px;background:var(--bg2);
  display:flex;align-items:center;justify-content:center;
  font-size:36px;overflow:hidden;position:relative;flex-shrink:0;
}
.link-card-thumb img{width:100%;height:100%;object-fit:cover}
.link-card-thumb .link-thumb-placeholder{
  display:flex;flex-direction:column;align-items:center;gap:6px;
}
.link-card-thumb .ltp-letter{
  width:48px;height:48px;border-radius:12px;
  display:flex;align-items:center;justify-content:center;
  font-family:'Sora',sans-serif;font-size:20px;font-weight:800;color:#fff;
}
.link-card-body{padding:14px 16px;flex:1}
.link-card-title{font-family:'Sora',sans-serif;font-size:14px;font-weight:700;color:var(--text);margin-bottom:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.link-card-url{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:5px}
.link-card-desc{font-size:12px;color:var(--text2);line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.link-card-footer{padding:8px 16px 12px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--border)}
.link-card-cat{font-size:11px;font-weight:600;background:var(--bg2);color:var(--muted);padding:2px 8px;border-radius:20px}
.link-card-arrow{opacity:0;transform:translateX(-4px);transition:all .18s;color:var(--accent);font-size:14px;font-weight:700}
.link-card-pin{position:absolute;top:8px;right:8px;background:var(--amber);color:#fff;font-size:10px;font-weight:700;padding:2px 7px;border-radius:20px}
.link-card-actions{position:absolute;top:8px;left:8px;display:flex;gap:4px;opacity:0;transition:opacity .15s}
.link-card:hover .link-card-actions{opacity:1}
.link-act-btn{
  width:26px;height:26px;border-radius:6px;border:none;cursor:pointer;
  display:flex;align-items:center;justify-content:center;font-size:12px;
  backdrop-filter:blur(4px);transition:all .15s;
}
/* ─── REPORTS ─────────────────────────────────────────────────── */
.rpt-tab {
  padding: 10px 20px; border: none; background: none; cursor: pointer;
  font-size: 13px; font-weight: 600; color: var(--muted);
  border-bottom: 3px solid transparent; margin-bottom: -2px;
  transition: all .18s; font-family: 'Plus Jakarta Sans', sans-serif;
}
.rpt-tab:hover { color: var(--text); }
.rpt-tab.active { color: var(--accent); border-bottom-color: var(--accent); }

.rpt-summary-card {
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 20px 22px;
  box-shadow: var(--shadow-sm); transition: all .2s;
  display: flex; flex-direction: column; gap: 6px;
}
.rpt-summary-card:hover { box-shadow: var(--shadow); transform: translateY(-2px); }
.rpt-card-val { font-family: 'Sora', sans-serif; font-size: 32px; font-weight: 800; line-height: 1; }
.rpt-card-lbl { font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .05em; }
.rpt-card-sub { font-size: 12px; color: var(--text2); margin-top: 2px; }
.rpt-card-bar { height: 4px; border-radius: 2px; margin-top: 8px; background: var(--bg2); overflow: hidden; }
.rpt-card-bar-fill { height: 100%; border-radius: 2px; transition: width .6s ease; }

.rpt-bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.rpt-bar-label { font-size: 12px; font-weight: 600; color: var(--text2); width: 80px; flex-shrink: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rpt-bar-track { flex: 1; height: 10px; background: var(--bg2); border-radius: 5px; overflow: hidden; }
.rpt-bar-fill { height: 100%; border-radius: 5px; transition: width .5s ease; }
.rpt-bar-count { font-size: 12px; font-weight: 700; color: var(--text); width: 24px; text-align: right; flex-shrink: 0; }

/* ─── SETTINGS ────────────────────────────────────────────────── */
.settings-tab-pane { animation: fadeIn .2s ease both; }
.settings-card {
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 18px 20px;
  box-shadow: var(--shadow-sm); transition: all .2s;
  display: flex; flex-direction: column; gap: 10px; position: relative;
}
.settings-card:hover { box-shadow: var(--shadow); border-color: rgba(37,99,235,.25); transform: translateY(-2px); }
.settings-card-header { display: flex; align-items: center; gap: 12px; }
.settings-card-icon { width: 42px; height: 42px; border-radius: 12px; display: flex; align-items: center; justify-content: center; font-size: 20px; flex-shrink: 0; }
.settings-card-title { font-family: 'Sora', sans-serif; font-size: 14px; font-weight: 700; color: var(--text); }
.settings-card-sub { font-size: 12px; color: var(--muted); margin-top: 1px; }
.settings-card-meta { display: flex; gap: 10px; flex-wrap: wrap; padding-top: 8px; border-top: 1px solid var(--border); }
.settings-card-tag { font-size: 11px; color: var(--text2); background: var(--bg); border-radius: 20px; padding: 3px 10px; font-weight: 500; }
.settings-card-actions { position: absolute; top: 12px; right: 12px; display: flex; gap: 4px; }
.color-dot { width: 22px; height: 22px; border-radius: 50%; cursor: pointer; border: 2.5px solid transparent; transition: all .15s; flex-shrink: 0; }
.color-dot:hover { transform: scale(1.2); }
.color-dot.selected { border-color: #fff; box-shadow: 0 0 0 2px rgba(0,0,0,.35); }
.badge-role-admin  { background: #fef2f2; color: #dc2626; }
.badge-role-agent  { background: #eff6ff; color: #2563eb; }
.badge-role-user   { background: #f0fdf4; color: #059669; }
.badge-status-active   { background: #f0fdf4; color: #059669; }
.badge-status-inactive { background: #f9fafb; color: #6b7280; }